Warranty & Refunds
Mechanical Warranty
Our second-hand bicycles are refurbished by volunteers and inspected by qualified mechanics before sale. Each bike is sold as roadworthy and safe, and includes a six-month mechanical warranty.
The six-month warranty covers all mechanical faults.
This warranty does NOT cover:
- Punctures
- Consumable parts, such as chains, tyres, brake pads and inner tubes
- Faults caused by normal wear and tear
- Damage or faults resulting from neglect or inadequate maintenance—for example, an unoiled chain or a component that has been incorrectly reinstalled
- Damage caused by accidents or tampering with the bicycle
In all cases where the fault is covered by the warranty we will endeavour to make good the problem. Where this is not possible, we will offer a replacement bicycle to a similar specification or provide an appropriate refund.
Product Refunds
Refurbished Bikes
In exceptional circumstances, we may offer a refund for a refurbished bicycle purchase. This may be subject to an inspection and repair fee, depending on the circumstance, the bicycle’s condition and when it was purchased.
Refunds remain at our discretion.
Second-hand parts & accessories
We endeavour to only stock and sell second-hand parts that we deem fit for purpose and are in useable condition.
Unfortunately we are not able to refund these parts so please ensure you have chosen the correct part before committing to a purchase.
New Parts and Accessories
We will accept returns of new parts and accessories within 30 days of the original purchase and accompanied with your receipt as proof of purchase. They must be sealed in their original packaging and have no sign of use.
This is in addition to your statutory consumer rights.